Refund policy

RETURNS AND REFUNDS

Craftworks will provide return or exchange of ONLINE SALE within 30 DAYS of receiving the item(s) with proof of purchase. This requires a notification within 14 DAYS of receiving the item. Returns can be made by post or in-store with proof of purchase. You can email a return request to sales@peterboroughcraftworks.com with the following information:

Order Number in the Subject Line
Item received, quantity and reason for return in the body of the e-mail
An image or images if the item appears damaged

Craftworks accepts returns on purchases that are damaged, defective, or incorrect (i.e., if you receive an item that is not in perfect condition or working order, *with exclusion of special/custom orders and previously enjoyed antiques or collectibles). Please notify us within 14 DAYS of receiving your order so that we can send you a return label and begin the process of refunding your order.

If you simply don't like the items you received or are unsatisfied with your order though it shows no defects, damages, or is incorrect to the item(s) listed on your invoice you will be responsible for returning the item to Craftworks. Returns can be made by post or in-store with proof of purchase. It is required that you please notify us with a Return Request within 14 DAYS of receiving your order so that we can assist you with the process of return.

A refund will be issued once Craftworks inspects the returned goods and assesses whether it is eligible for refund under our Terms of Service.

If Craftworks approves the return request, under the case of damaged, defective, or incorrect items we will issue a return authorization number and a packing label for you to use. If we are able to, Craftworks will replace the damaged item. If we are unable to do so, we will apply your credit back to the original credit/debit/Paypal used for payment.

If otherwise, the return post will be your responsibility. The item(s) must meet 'as new' conditions upon our reception (see details below). You must adequately package any good you return for our collection to ensure that it is not damaged during return delivery to our store.

You have a duty of care for the good while it is in your possession. If you damage the goods, then subsequently return the goods, you may be liable to pay to repair the good to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

We will not accept any goods or products for return if:
- the product has been used (without defect) or installed or where you have attempted to install it, or if your product is custom-- made or is a special buy product
- the goods returned are damaged and in our reasonable opinion the damage is caused by you whilst they were in your possession or control
- the goods are not returned;
- the goods exhibit excessive wear or are no longer 'as new'.

For further details please also read our Terms of Service or contact us at 1 (705) 750-1010